TechMarketView Webinar – Clarity of Purpose: How the pandemic helped financial services to focus on what really matters!

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  • Clarity of Purpose
     October 7, 2021
     9:30 am - 10:15 am


The UK financial services industry has just experienced a “Black Swan” event like no other in living memory. Similar to previous crises that have affected this industry, COVID-19 has already proven to be a catalyst for significant change. When we finally look back, we will almost certainly conclude that the pandemic helped to fundamentally reshape this sector. The impact of COVID-19 has seen the vulnerabilities of heritage technologies brought into sharp focus, whilst an over-reliance on analogue methods has also been exposed. As a result, many organisations are now ‘shining a light’ on a new set of priorities as the imperative for technology-led change has become almost uniformly apparent.

End-user clients are increasingly targeting technology that is real-time, API-enabled and cloud native, and can facilitate, continuous product development (CPD) and remote deployment. Ultimately, the vast majority of technology supporting business processes within the financial services space will be consumed “as a Service” via hybrid/multi cloud environments. As some UK financial services firms consider wholesale transformation of their business processes and operating models, this webinar will discuss the key priorities for the industry and the crucial areas that are helping to drive SITS spend within the sector.

With thanks to our sponsor Aqilla





Speaker bios:

Marc Hardwick

Marc Hardwick joined TechMarketView in October 2017 and is a Research Director for TechSectorViews, focused on User Experiences & the Business Process Services market.

Marc has over twenty years’ experience in research and analysis including an eight-year stint as Director of Business Intelligence at BPS market leader Capita plc. Marc led Capita’s corporate research and intelligence activities across all markets and was responsible for successfully helping put insight at the heart of Capita’s sales and delivery process.


Jon C Davies

Research Director, Jon Davies, joined TechMarketView in January 2019 and is responsible for the Financial Services research programme.  Jon has 30 years’ experience within the financial services and technology industries, and an in-depth knowledge of insurance, retail banking and global IT in particular.

Prior to joining TechMarketView, Jon had an eighteen-year career with DXC Technology where he held a variety of research, planning and strategy roles.